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All Prices displayed on this website are in Australian Dollars. Please click here to convert any prices in Australia Dollars to your currency.

We ship to all locations within Australia only. To calculate your shipping cost, please add your desired items to your cart, and use the Shipping Charges Preview Tool on the shopping cart page to preview the shipping charges for your order.

• Orders received at any time on any given day will ship on the following business day, providing the item is in stock. Orders received on a Saturday, Sunday or Public Holiday will ship on the next business day providing the item is in stock.

Please check the individual product pages for product availability or email us to check our stock levels on any product.

Please note there may be extra processing times in addition to shipping times, such as if an item is a special order or has to be custom made. Please check the item listings for details.

• Our shipping charges are:

• Current special: Free Shipping on all orders over $99!

Flat rate regular trackable shipping: $7.95

Express Post trackable shipping (available for all orders): cost calculated at checkout (depends on weight of item(s) in your order) - add your items to your shopping cart and preview this charge on the shopping cart page.

All orders will have the option to select our flat rate regular trackable shipping, or express post (extra charge). To preview the shipping charges for your order, please add your desired items to your cart, and use the Shipping Charges Preview Tool on the shopping cart page to preview the shipping charges for your order.

Both our regular flat rate and express shipping services use Australia Post's trackable regular eparcel service. For larger items, a courier or other freight company will be used.

For the fastest delivery time, please select the express shipping option in the checkout. Please note the Australia Post next day express delivery only applies to cities. Country regions may take a day or two longer to send to.

Exceptions: We reserve the right to amend shipping and handling charges. If there are changes to the shipping charges in your order, we will contact you before processing the order so you can approve the change in shipping costs.

Special Orders
Certain items are special orders which generally take 7 to 10 working days after receiving payment to ship. The availability of all items is clearly outlined in each listing. Please read the listing details carefully to avoid disappointment relating to delivery times. An order containing multiple items, including one or more special orders will not be shipped separately and will therefore generally ship after 7 to 10 working days. Once a special order has been placed and payment received it cannot be cancelled.

Product Availability
We do our best to ensure all items are in stock, however on occasion, an item may not be in stock or it may be a special order item. Please check the product's listing for more information about stock status. If a product in your order is out of stock, discontinued or is a special order, you will be notified as soon as possible.
If you are ordering for a deadline, for example a birthday, please order early to avoid disappointment.

Orders are packaged appropriately according to fragility and size. For wall stickers, we ensure they are posted in a protective hard cardboard envelope or satchel depending on the factory packaging, containing the product.

Lost or Damaged Goods
We do our very best to ensure that each order is well packaged, however we take no responsibility for items lost of damaged in the post.

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I am so thrilled to have received my order so quickly. Thank you for the speedy delivery. I was pleasantly surprised with the goodies inside. I would highly recommend Tots n Tales to others and will definitely purchase again from your site in the future.

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